ServiceHub Code of Conduct
For the safety and respect of every user
ℹ️ Introduction
ServiceHub is committed to the safety, dignity, and positive experience of every user — whether a client or service provider. This Code of Conduct applies to everyone who uses our platform.
👍 Expected Behaviour
- Act professionally at all times
- Respect all users regardless of gender, religion, or background
- Provide honest and accurate information in your profile
- Honour the agreements you make with clients or providers
- Communicate respectfully through the in-app chat
- Protect the privacy and information of others
🚫 Prohibited Conduct
Honesty & Integrity
- Providing false information or impersonating another person
- Using fake or forged identity documents
- Committing fraud of any kind
Respect & Safety
- Harassment, verbal abuse, or threats
- Discrimination of any kind
- Abusive or hateful language
- Contacting users outside the app to circumvent platform rules
Illegal Activities
- Theft of property or money
- Damage to client property
- Any illegal activity under Tanzanian law
Platform Abuse
- Posting fake or paid reviews
- Circumventing the booking or payment system
- Using multiple accounts for malicious purposes
⚠️ Consequences of Violations
ServiceHub will take appropriate action based on the severity of any violation. Actions may include:
A formal warning sent to your account
Your account will be suspended for a period of time
Your account will be permanently removed from ServiceHub
For serious offences, we will report to the relevant legal authorities
⚠️ How to Report a Violation
If you witness or experience a violation of this Code, please report it immediately through:
- The "Report" button on a provider's profile
- The Admin Dashboard for moderators
- Email: servicehubtz@tztech.co.tz
🔄 Changes to This Code
ServiceHub may update this Code at any time. Significant changes will be announced through the app. Continued use of the platform after changes constitutes acceptance of those changes.